Engage with every customer. Anywhere, anytime.
The only all-inclusive customer service platform for exceptional support teams.
How can HaloCRM help you?
HaloCRM is omnichannel customer service software, designed for teams looking to drive greater efficiency when handling customer enquiries. HaloCRM offers an intuitive platform for customer-facing teams to manage conversations from any channel. The platform will ingest customer conversations from Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls and more, eliminating the possibility of missed enquiries, and improving customer satisfaction by opening more channels of communication.
You’re in Good Company
100,000+ users, from 75+ countries, trust Halo Service Solutions to deliver best in class software
Let customers have you right where they want you
HaloCRM lets you provide support anywhere, keeping customers happy and connected through email, text, chat, voice, and more.
TICKETING AND CONVERSATIONS
Intuitive, conversational support that works for everyone
Big customer service team? Lots of complex processes? With powerful out-of-the-box workflows and easy drag-and-drop configuration, HaloCRM can handle it all. HaloCRM will make it easier to prioritise and respond to customers with one unified support desk, complete with customer context built-in to facilitate better conversation tracking.
Work smarter not harder with automation features
Say goodbye to manually assigning tickets, or guesswork when choosing ticket priority. HaloCRM will automate tedious tasks and free agents up to focus on delivering impeccable customer service instead.
Help customers help themselves
Let your customers find exactly what they need, in their own time with our self-service features. Happy customers, and a decreased demand on your agents thanks to our virtual agent, knowledge base and more.
Integrate HaloCRM with your favourite apps.
Extend HaloCRM with apps like Slack, Teams and Azure at no extra charge.
Our customers love us
But don’t just take our word for it…
Want to see HaloCRM in action?
Schedule a demo with one of our resident experts (no boring sales pitch and no lengthy PowerPoints – we promise).