HaloCRM Facebook Integration
Integrate Facebook with CRM software to centralise your communication channels into a single solution.
Social networking can make or break a company’s reputation. The ability to make issues visible in a public forum, means companies have to step up their consumer interaction.
Connecting Facebook to HaloCRM provides customer service agents a central base for communicating with their customers. Upon linking up your Facebook page to HaloCRM, tickets can be automatically created from wall posts made on your Facebook page. The two-way functionality allows customer service agents to talk with customers through the company’s Facebook page, without having to leave HaloCRM.
Never leave your customers without fast response again, as HaloCRM notifies you of posts as they happen.
The added option of selecting different ticket types depending on the Facebook post type can be configured to easily categorise customer enquiries within HaloCRM, as well as curating specific areas within Halo to manage social media tickets and enquiries. The Facebook integration also allows for contact creation onto your Halo database as well as collision detection if the same contact uses multiple channels.
The Facebook integration for HaloCRM can be used for replying to individual posts or specific comments made on Facebook as well as creating new users in HaloCRM if they don’t exist yet!
Key aspects of the Facebook integration
- Authorise HaloCRM to access your Facebook Company Page accounts.
- Send posts and Facebook updates from the interface and record history.
- See mentions or posts as they happen, and create requests from them.
- Carry out actions on the ticket as you normally would others.
- Add actions designed for responding to Facebook posts.
- See character limits for your responses, to keep your responses concise.
- Further responses and replies recorded against same ticket.
- Report on the number of calls vs number of posts in reporting etc.
We want you to be as successful as you can be, using our product to manage how you are perceived by the life source of your business; your customers. Even for non-profit organisations, handling online interactions quickly and easily from one interface, change how you are seen by others.
As the ability to improve communications evolves in social networking, HaloCRM want to help you keep ahead of your competitors. If you have an idea regarding how we can help improve this, we are always listening.
To find out about our other integrations available, visit our integration page.
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