Omnichannel

Create consistent customer experiences across all channels with HaloCRM’s all-in-one omnichannel helpdesk.

The Omnichannel Helpdesk

An omnichannel helpdesk is a case management software solution that can ingest customer enquiries from any channel, including voice, chat, email, form, social media and more. This means a customer can contact your organisation from any channel of their choice, and receive the same outstanding level of support, from the same dedicated customer service team.

To make your customer service agent’s lives easier, its possible to switch between channels on the same ticket where required. For example, if a customer contacts your organisation via Tweet, the assigned agent can seamlessly switch to any other channel to continue assisting the customer without losing the thread of the conversation. All these interactions can feed into in-depth reporting across channels, giving management teams a comprehensive insight into customer behaviours, attitudes and trends across the board.

The HaloCRM Omnichannel Helpdesk

Email

HaloCRM can ingest emails from an unlimited number of mailboxes, all included as standard. Introduce automation, and automatically allocate email enquiries based on content.

Social Media

Link your Twitter, Facebook, Facebook Messenger accounts and more, to extend your customer service operations into social media. Like, retweet and chat with customers all from HaloCRM.

Voice

Integrate your telephony system with HaloCRM to complete inbound and outbound calls from within the interface. Simply click a number to dial or use our screen pop integrations.

Customer Portal

Create your own white-labelled customer portal for customer enquiry logging, complete with your own FAQ lists of knowledge base articles to foster self-service and help automate your customer service operations.

Web Widget

Embed the HaloCRM web widget onto your website to allow customers to log forms directly from a web page. With both enquiry forms and survey forms available, collect the data you need with ease and centralise it in HaloCRM.

Chat

Live chat, ChatBots and Facebook Messenger are available as standard in HaloCRM. Whether you want to leave the chatting to the robots, or let agents get stuck into live chat themselves, HaloCRM has an enterprise solution for you.