HaloCRM

HaloCRM WhatsApp Integration

Integrate HaloCRM with WhatsApp to streamline customer communication, manage conversations seamlessly, and enhance support with real-time messaging insights.

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WhatsApp Integration

Take your customer interactions to the next level with HaloCRM’s seamless WhatsApp integration, partnered with Twilio. This bi-directional connection ensures that all WhatsApp messages flowing into your HaloCRM system are managed efficiently and intuitively.

Bi-Directional Communication

With our WhatsApp integration, every message that comes into HaloCRM from WhatsApp enables seamless two-way communication. When a customer reaches out via WhatsApp, HaloCRM can automatically default to replying through the same channel, keeping the conversation consistent and responsive.

Key Updates and Features

  • Connect Multiple WhatsApp Numbers: You can now connect multiple Twilio WhatsApp numbers within HaloCRM.
  • Message Status & Read Receipts: Gain deeper insights into your message delivery with new read receipts on outbound WhatsApp messages. Whether a message is undelivered, sent, or read, you’ll be able to track its progress.
  • Detailed Time Stamps: View the specific time a message was delivered or read directly in the action details, giving you greater visibility into customer interactions.
  • Ticket Rule Criteria: You can now create Ticket Rule Criteria based on the specific WhatsApp connection from which a ticket was created, enhancing ticket management and automation.

Streamline Customer Support

By integrating WhatsApp with HaloCRM, you can handle customer queries faster and more efficiently. Whether it’s responding to customer requests, sending order updates, or handling support issues, WhatsApp offers a familiar and user-friendly platform for communication.

Boost your customer engagement with HaloCRM’s WhatsApp integration and create stronger, more meaningful connections!

Powered By Twilio

To activate WhatsApp in HaloCRM, you need a WhatsApp-enabled phone number provided by Twilio. Twilio powers the integration, giving you reliable and secure communication infrastructure. By leveraging Twilio’s global reach, you can manage customer conversations across the world with ease.

To find out about our other integrations available, visit our integration page.

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