Just Fabrics Ltd transforms their team and customer experience with HaloCRM
100% customer
satisfaction rate since March 2023
Reduced errors with
ticket tracking
Saved time and
increased productivity
Customer
Just Fabrics Ltd
Industry
Retail
Tickets
1200 per month
Customer Since
2022
At a glance
Requirements
An easy-to-use, scalable system that can match other enterprises in their industry to ensure customer journeys are exceptional. Ability to deal with opportunities as well as standard enquiries from customers and visibility across the platform for agents for both training and workload management.
Solution
HaloCRM brought a personalised, tailored and customer-centric solution to Just Fabrics Ltd, enabling them to provide excellent customer service whilst providing sublime internal processes.
About Just Fabrics Ltd
Just Fabrics Ltd is a small, independently run family business. Since launching 35 years ago, Just Fabrics Ltd has grown from having 1 showroom in Burford, UK to having multiple showrooms, moving digital with a website launch and have experienced massive growth since 1992.
The Challenge
Customer journey is the most important aspect to the customer service team at Just Fabrics, as without customers, there is no business. COVID-19 highlighted how customer shopping behaviour had shifted to exploring digital options first, so Just Fabrics needed to increase and better their online presence and customer experience.
They needed a platform that can provide customers with the best possible service they can get, no matter if in-store or online.
“You can’t put a price on the support that is given by HaloCRM. They listen to your requirements and are always a phone call or email away and can always implement a solution that will suit the packages and processes that we are using.”
Rebecca King, General Manager
Just Fabrics Ltd
The Solution
HaloCRM was recommended to Just Fabrics Ltd by HaloCRM’s partner, Charlton Networks as it could provide team members with visibility and transparency on enquiries and workload, as well as being intuitive and easy-to-use, so both customers and agents can have that sublime level of service that Just Fabrics strive for.
HaloCRM needed to provide a reporting suite that was customisable, easy to understand and updates in real-time so that the agents had the most up-to-date statistics about their performance.
The Results
After a smooth implementation, Just Fabrics Ltd have a system that works to suit their requirements and processes and has become part of the furniture in their business.
The customer service team use HaloCRM daily and feel comfortable on the system knowing that the support team will be available in an instant if there are ever any issues.
Just Fabrics Ltd are excited to explore more of HaloCRM’s omnichannel functionality and integrating Horizon telephony and ChatGPT onto the system.
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