HaloCRM Guides

This guide takes you through how to configure Microsoft Teams to launch the Halo call screen when answering inbound calls.

1. Enable for individual users on App or Browser, this needs to be done on the same user that the admin account uses, as step 2 will not show until it is configured in the user app. Click into the ellipse beside the initials/ profile picture and then click into settings:

   

   
   

   Then click into "Calls" on the right hand side and scroll down to Open apps in browser and enable third party apps:

   

   
   

   "Open Apps In Browser"

   

   
   

2. Turn the option on in Teams Admin Centre. 
   • Voice > Calling Policies > select relevant policy/policies > “URL to open apps in browser for incoming PSTN calls” > “https://CUSTOMERHALOURL/call?callerid={phone}"