HaloCRM Guides

Guides > Enabling The Interactions Stream On Tickets

Enabling The Interactions Stream On Tickets

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Interactions can be turned on by going to:

Configuration > Processes > Forms > Ticket Types

Select the ticket type you'd like to add the interaction stream to.

Once here, scroll down on the 'details' tab to the following setting:

Ensure that it is set to 'yes'.

Then, all tickets with this ticket type will now have the interactions feed shown in the ticket details area.

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