When the mass adoption of remote working started, it felt like a luxury to many: waking up five minutes before you clocked in, wearing pyjamas and cuddling your pets all day. Who could get sick of that?
After a while though, the small-talk with your colleague at the start of your team meeting didn’t really start to cut it anymore. The much-needed coffee-break catch up with your colleagues during a hard day – gone. Replaced with a quick Teams or Slack message which removes all physical cues that maybe someone isn’t quite as OK as they’re letting on.
Because of this, it has become increasingly difficult for employers to track the wellbeing of their remote employees. At HaloCRM, we value mental health and want customer care agents using our software to know that their employers are there for them if they need a little extra support. So, we created an agent check in feature.
This feature has completely customisable responses and you are able to add as many as you’d like to your landing page. Agents can select how they’re feeling when they login each morning, and managers or team leaders with access to the reporting suite can take a look at the ‘Agent Check In’ report to see how their team are doing- and help those who may need it.
Great mental health and happiness is crucial to the success of any team, particularly to those on the frontline of your business managing your customer’s happiness – so ensuring your employees are happy on a personal level as well as a professional level will ensure your teams will continue to thrive every day.
Interested in seeing how keeping track of happiness levels can elevate your team’s performance? Book in a demo with a member of our team today.