HaloCRM Facebook Messenger Integration

Facebook Messenger Integration

Facebook Messenger for HaloCRM provides customer service agents a central base for communicating with their customers. Upon linking up your Facebook page to HaloCRM, tickets can be automatically created from direct messages sent to your Facebook page. The two-way functionality allows customer service agents to talk with customers through the company’s Facebook account, without having to leave HaloCRM.

The added option of selecting different ticket types based on the nature of  inbound messages can be configured to easily categorise customer enquiries within HaloCRM, as well as curating specific areas within Halo to manage social media tickets and enquiries. The Facebook integration also allows for contact creation onto your Halo database as well as collision detection if the same contact uses multiple channels.

The Facebook Messenger integration for HaloCRM can be used to seamlessly connect with your customers from a central hub as well as creating new users in HaloCRM if they don’t exist yet!

Never leave your customers without fast response again, as HaloCRM is able to notify you of any inbound messages you receive.

We want you to be as successful as you can be, using our product to manage how you are perceived by the life source of your business; your customers. Even for non-profit organisations, handling online interactions quickly and easily from one interface, change how you are seen by others.

As the ability to improve communications evolves in social networking, HaloCRM want to help you keep ahead of your competitors. If you have an idea regarding how we can help improve this, we are always listening.

To find out about our other integrations available, visit our integration page.

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