HaloCRM Instagram Integration
Integrate Instagram with CRM software to centralise your communication channels into a single solution.
Social networking can make or break a company’s reputation. The ability to make issues visible in a public forum, means companies have to step up their consumer interaction.
Connecting Instagram to HaloCRM provides customer service agents a central base for communicating with their customers. Upon linking up your Instagram page to HaloCRM, tickets can be automatically created from comments or direct messages to your Instagram page. The two-way functionality allows customer service agents to talk with customers through the company’s Instagram page, without having to leave HaloCRM.
Never leave your customers without fast response again, as HaloCRM notifies you whenever a new ticket comes in through Instagram.
The added option of selecting different ticket types depending on the Instagram comment or message can be configured to easily categorise customer enquiries within HaloCRM. Additionally, it enables the creation of specific areas within Halo for the management of social media tickets and enquiries. The Instagram integration enables the addition of contacts to your Halo database and offers collision detection in cases where the same contact interacts through multiple channels.
The Instagram integration in HaloCRM facilitates responding to individual messages or Instagram comments, and it also allows for the creation of new users within HaloCRM if they don’t yet exist!
Key aspects of the Instagram integration
- Authorise HaloCRM to access your Instagram Company Page accounts.
- Send posts and Instagram updates from the interface and record history.
- See messages or comments as they happen, and create requests from them.
- Carry out actions on the ticket as you normally would others.
- Add actions designed for responding to Instagram messages or comments.
- See character limits for your responses, to keep your responses concise.
- Further responses and replies recorded against same ticket.
- Report on the number of comments vs messages in reporting etc.
We want you to be as successful as you can be, using our product to manage how you are perceived by the life source of your business; your customers. Even for non-profit organisations, handling online interactions quickly and easily from one interface, change how you are seen by others.
As the ability to improve communications evolves in social networking, HaloCRM want to help you keep ahead of your competitors. If you have an idea regarding how we can help improve this, we are always listening.
To find out about our other integrations available, visit our integration page.
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