HaloCRM Twilio Integration
Integrate Twilio for customer service with HaloCRM to centralise your communication channels into a single solution
Twilio Integration
Social networking can make or break a company’s reputation. The ability to make issues visible in a public forum, means companies have to step up their consumer interaction.
HaloCRM’s newly-developed Twilio integration brings communication with customers into HaloCRM as a central hub for connecting with customers. Twilio can pull messages from WhatsApp as well as standard SMS messages seamlessly into HaloCRM.
When receiving SMS from customers, user details are matched in HaloCRM and a new ticket is created against the customer’s record. If the user doesn’t exist yet, HaloCRM will create a new user account at the default site.
The Twilio integration has additional SMS threading functionality, so any responses will be updated on the original ticket, as well as updating the ticket status the HaloCRM platform.
With set-up as simple as entering your Twilio credentials, you can be sending and receiving messages within minutes of enabling Twilio in HaloCRM.
Why Twilio?
We want you to be as successful as you can be, using our product to manage how you are perceived by the life source of your business; your customers. Even for non-profit organisations, handling online interactions quickly and easily from one interface, change how you are seen by others.
As the ability to improve communications evolves in social networking, HaloCRM want to help you keep ahead of your competitors. If you have an idea regarding how we can help improve this, we are always listening.
To find out about our other integrations available, visit our integration page.
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